FAQ

Frequently Asked Questions

General Policies

(Individual product policies may vary)

All content on this website is provided for general information and convenience only. All information, pricing, product details, and policies are subject to change at any time without notice.

Although we strive for accuracy, you acknowledge that errors or inaccuracies may occur. The Cabinet Guy dba QuikDrawers.com (“QuikDrawers”) is not liable for any such errors or inaccuracies to the fullest extent permitted by law.

Your use of this website is at your own risk. QuikDrawers shall not be liable for any loss or damages arising from use of this site or reliance on its content.

This website may include links to third-party sites for additional information. QuikDrawers does not control, endorse, or assume responsibility for the content or accuracy of any external site.

Use of this website is governed by the laws of the United States.

To the fullest extent permitted by law, the total liability of QuikDrawers and its suppliers shall be limited to the actual amount paid to QuikDrawers for the specific product or service in question.
Under no circumstances shall QuikDrawers be liable for indirect, incidental, consequential, exemplary, or special damages, or for any other damages beyond the original purchase amount.

Ordering Policies

By using QuikDrawers.com, you agree to:

  • Maintain the confidentiality of your account login and password

  • Accept full responsibility for all activities that occur under your account

  • Ensure all information you provide is truthful and accurate

  • Be of legal age to make purchases

QuikDrawers reserves the right, at its sole discretion, to refuse service, terminate accounts, edit or remove content, or cancel orders.

Customer Service

Available Monday–Friday, 9:00am–4:00pm (CST)
Toll-free: 866-937-7429
Or contact us through the form located at the top of our website.

Order Confirmation

Once an order is submitted and credit card authorization is approved, a confirmation email will be sent. The customer is responsible for reviewing this confirmation and ensuring all details are correct, regardless of whether assistance was provided by a staff member.

Custom Product Policy

All online orders for:

  • Cabinet doors

  • Drawer fronts

  • Drawer boxes & rollouts

  • Face frames

  • Cabinet parts, trim, mouldings

  • Cabinets

  • Any built-to-order or made-to-measure product

…are considered custom orders.

Custom orders cannot be canceled, modified, or returned for any reason.
Please verify all measurements carefully before approving your order.

Hardware items are the only category generally eligible for return, and only under their specific return policy.

Order Processing & Shipment

Orders cannot be held once placed; they will be processed and shipped within standard timeframes.

The cabinet and woodworking industry evolves quickly. Occasionally, a vendor may discontinue a product without advance notice. If this occurs, we will process a refund if the item cannot be supplied. We will always make every reasonable effort to fulfill your order promptly.

Do You Sell to Homeowners or Businesses?

We proudly serve both homeowners and commercial clients—including designers, contractors, millwork professionals, and builders.
If you have business-specific needs, feel free to contact us.

What Is the Lead Time for My Order?

Orders received by 2:00 PM CST are typically processed the same business day. Orders received after 2:00 PM CST are processed as soon as possible on the next business day.

The lead times below reflect normal production conditions but may be affected by workload, weather, supply availability, or other factors outside our control. Lead times are estimates, not guarantees.

Typical Production & Shipping Lead Times

  • In-stock hardware: Same day or within 1 business day

  • Drawer Boxes & Rollouts: 6–8 workdays

  • Unfinished Cabinet Doors, Mouldings & Trim: 10–12 workdays

  • Finished Cabinet Doors, Mouldings & Trim: 17–19 workdays

Custom product complexity and material availability may extend production time.

What if I Need to Change an Order I Already Placed?

Once an order has been entered into our production system, it may or may not be eligible for changes. Our fabricator partners begin work immediately, and any modification or cancellation request may result in additional charges.

  • Some changes may be possible, but fees will apply.

  • Some orders cannot be changed once production has begun.

  • Custom items cannot be cancelled under any circumstances.

Change or cancellation fees can be up to 50% of the product price, depending on the stage of production and costs already incurred.

Please contact us as soon as possible if you need to request a change so we can determine what options, if any, are available.

Do You Offer In-House Credit?

No. All orders must be pre-paid in full at the time of purchase.

How Are Cabinet Drawers and Doors Shipped?

In most cases, FedEx offers the fastest and most economical delivery for our products. We routinely compare carriers to select the best combination of cost, reliability, and handling quality.

Third-party vendors may use alternate carriers that have demonstrated safe and timely delivery performance.

Shipments are sent via the “best way” method based on:

  • Type of product

  • Shipment size/weight

  • Carrier safety and handling capabilities

Residential Freight Deliveries

When a freight shipment is delivered to a residence, special equipment or services may be required. These additional services are determined by the carrier and are the customer’s responsibility.

Examples include:

  • Liftgate service

  • Special residential freight trucks

  • Additional handling fees

Failure to be available for delivery or causing a required re-delivery will result in additional carrier charges, which must be paid by the customer.
No shipping promotion ever includes special equipment or special services.

I live in the country, Do You Deliver to Rural Addresses?

Yes, if the address is accessible using the carrier’s standard delivery equipment.
The carrier alone determines whether a rural or remote address is accessible.

If the address cannot be serviced, the customer may be required to:

  • Pick up the shipment at the carrier’s terminal, or

  • Meet the driver at an alternative accessible location, or

  • Arrange re-delivery to another address (additional fees apply)

We are not liable for non-delivery due to inaccessible addresses, and no credit will be issued for goods that cannot be delivered for this reason.

If you believe your address may pose delivery challenges, you must notify us before production begins.

Freight Shipments – Delivery Protocols

Inside Delivery (Residential)

If no loading dock is available, freight carriers typically provide “inside delivery.” For residential addresses, this means:

  • Freight will be placed in the driveway, garage, porch, or similar area

  • Drivers will not enter a home under any circumstances

    • This protects against claims of property damage, injury, or liability

Inside Delivery (Commercial)

For commercial addresses, “inside delivery” typically means:

  • Freight will be brought just inside the main entrance

Additional fees may apply if:

  • Freight must go beyond the entryway

  • Delivery involves steps, elevators, long distances, or difficult access

Driver Limitations

Drivers will not:

  • Break down pallets to maneuver product through narrow doorways

  • Carry freight up stairs or down steep, unsafe paths

  • Navigate long, winding, or unsafe driveways

  • Use equipment not standard for their vehicle

Proper planning is essential to ensure smooth delivery.

Where Do You Ship?

We primarily ship to addresses within the United States.
Select products may be eligible for shipment to Canada only if they originate from our main warehouse. Many products ship directly from third-party vendors who may not offer international shipping.

If you require shipment outside the U.S., contact us before ordering. We will confirm availability and provide an estimated shipping cost.

How do I report shortages or damage in transit. What do I do now?

When you order from The Cabinet Guy / QuikDrawers, you are contracting directly with the carrier (FedEx, UPS, USPS, or freight).
We are not responsible for damage caused by the carrier. However, we will assist you in resolving your claim quickly.

Customer Requirements for Damage or Missing Items

Damage or shortages must be reported within 24 hours of delivery.

Before filing a carrier claim, email us with:

  1. Description of damage or missing item(s)

  2. Photos of:

    • The damaged product

    • The shipping carton

    • Packaging materials

    • Any visible damage to the box or pallet

You must keep all packaging materials until the carrier confirms inspection or disposition.

Lost or Late Shipments

  • USPS: Contact us if your shipment has not arrived within 10 postal delivery days.

  • FedEx/UPS/Freight: If not delivered within 24–48 hours of the estimated delivery date, contact us.

    • Allow 3 business days for carrier tracing

    • Allow additional time for replacement or transit once a determination is made

If a shipment cannot be located, we will discuss replacement or refund options with you.

Important Liability Notice

  • The customer is responsible for completing the carrier claim.

  • Failure to provide photos, packaging, or documentation may delay or prevent replacement.

  • We are not responsible for project delays of any kind caused by shipping or carrier issues.

  • We are not liable for labor, travel, scheduling, or any incidental costs related to replacement or damage.

I Received My Shipment of Doors/Drawers — What Should I Do Now?

Doors and drawers are often packed tightly to protect them during transit. Upon receipt:

  1. Unpack and inspect all items immediately for any shipping damage.

  2. Allow the products to acclimate in your home or jobsite environment for 1–2 days before finishing or installation.

    • Wood products naturally adjust to temperature and humidity changes.

    • During acclimation, minor movement (such as slight warping or shifting) is normal and expected.

  3. For prefinished drawers: Simply unwrap and confirm they are square, flat, and true.

Proper acclimation helps ensure long-term stability and performance.

How Long Will It Take to Receive My Doors or Drawers?

Our production schedules are based on current workload and our commitment to ship orders as quickly as possible.

  • Most products ship within 7–10 working days.

  • After shipping, delivery typically takes 3–5 days, depending on location.

These timeframes are estimates and may vary based on workload, material availability, weather, or carrier performance. Please plan your project accordingly.

Can I Stop By to Place an Order or Pick Up My Items?

No. We operate a sales office only.
Manufacturing facilities do not offer walk-in ordering or local pickup options.

All orders are shipped directly to the customer.

Do You Offer Any “In-Home” Services?

No. We are a supply-only company and do not provide in-home measurements, consultations, or installation services.

Do You Offer Installation Services?

No. Installation services are not offered.

Why Do Some Wood Parts Have Knots, Color Variations, or Dark Spots?

Wood is a natural material and will inherently vary in appearance. Characteristics such as:

  • Knots

  • Color variation between heartwood and sapwood

  • Mineral streaks

  • Natural grain differences

…are typical and should be expected.

We make all reasonable efforts to minimize the impact of these natural variations, but they cannot be eliminated entirely.

If you prefer material with minimal defects or consistent color, clear or superior-grade lumber may be available for an additional cost.
Please contact Sales for details and pricing.

What Is the Process for Returning Non-Custom Products?

We want every customer to be satisfied with their purchase. If you need to return a non-custom product, you must first contact QuikDrawers Customer Service to obtain a Returned Merchandise Authorization (RMA).

  • Products returned without prior approval will not be accepted, credited, or returned.

  • A valid RMA number and packing slip must accompany all returned merchandise.

  • Shipping and receiving personnel cannot authorize returns.

  • All refund or replacement decisions for eligible returns are made at our sole discretion, regardless of the reason for return.

QuikDrawers and its vendors will process all approved returns promptly and fairly.

Products That Cannot Be Returned (Exclusions)

The following items are not eligible for return under any circumstances:

  • Finishing products (stains, paints, clear finishes), including both standard and custom colors

  • Custom-built items, including drawer boxes, cabinet doors, cabinet trim, face frames, or any product made or finished to customer specifications

  • Items purchased more than 60 days ago

  • Products classified as obsolete, close-out, or discontinued

  • Products that are damaged, soiled, altered, installed, or otherwise unsellable

  • Any item returned without prior approval and an issued RMA

Returns for Customer Convenience (RMA Required)

Stocked products may be returned under the following conditions:

Standard Restocking Fee

  • A restocking fee of $5.00 or 15% of the product value (whichever is greater) applies.

Additional Restocking Fees May Apply for:

  • Missing original invoice or packing slip

  • Products requiring cleaning

  • Products needing repackaging, sorting, or relabeling

Customer Responsibility

  • Return freight/shipping must be prepaid by the customer.

  • Incorrect or defective hardware may be replaced or refunded at our discretion. If the customer refuses our resolution, additional shipping or restocking fees will apply.

  • Please allow up to 3 weeks for processing and issuance of credit.

Special-Order or Direct-Ship Product Returns (RMA Required)

Special-order or manufacturer-direct-shipped items may be returned only if the manufacturer authorizes the return.
All restocking fees and terms listed for stocked products also apply.

Return Window

All eligible stock products must be returned within 60 days of purchase.
Products must:

  • Be in new, unused, uninstalled condition

  • Include original packaging where practical

  • Arrive at QuikDrawers or the vendor before the 60-day limit expires

Returns without prior authorization will not be processed.

No Returns on Custom Products

There is no return, refund, or credit for custom products of any kind.

Can I Return Defective Drawers or Doors?

Yes. If there is a manufacturing error on our part, we will replace or refund the item in accordance with our return procedures.

However:

  • Properly made custom items cannot be returned.

  • All custom products are built exactly to the measurements supplied by the customer.

  • Once items enter production, dimensions cannot be changed.

  • No credit will be issued for incorrectly measured products.

Production Tolerances

  • Drawers, pullout trays, and other box-type products: 3/16" tolerance for square, twist, or warp

  • Door tolerances vary by size and are noted on individual product pages

Customers must verify all measurements before purchase and review their order confirmation carefully.

Do You Accept PayPal?

No. PayPal payments are not offered at this time.

Do You Offer Gift Certificates?

No. Gift certificates are not available at this time.