Shipping Questions and Answers
General Statement about shipping timeframes and shipping delays:
Once we hand over products to the carrier, we expect the carrier to perform their service in a professional and expeditious manner. All goods are shipped FOB origination location. We make no guarantees about the speediness or timeliness of their service. We are not responsible for the US Postal Service, Fedex, UPS or any other carrier. Estimated shipping times are estimates and are not guarantees.
We ship primarily to customers in the USA. This is due to the cost and requirements governing international shipments. Some of our products can be shipped to Canada if the product shipment originates at our main warehouse location. Many of our products are shipped by third party vendors and they may or may not ship internationally. Be sure to contact us about the product you would like shipped and we will be glad to let you know if we can ship outside the US and the costs involved.
Product shipping will have the following restrictions at all times:
- Continental US only
- Curbside delivery only unless customer makes/pays for other arrangements with the carrier.
- Special equipment needs are customer responsibility, such as lift gates or other equipment. Charges for special equipment must be arranged with carrier and paid directly to the carrier.
- Address must be accessible to normal delivery vehicles/trucks. Determination will be made by carrier.
- Restricted delivery situations include, but are not limited to:
- Ferry or bridge tolls
- Remote rural areas that are not normally covered
- Densely urban areas and elevator access
- Rural addresses may not be accessible for delivery and it will be customer responsibility to make arrangements to accept that delivery or pick it up at the shipper terminal.
If you have any questions, please call before placing your order.
In most cases, Fedex has proven to be not only the quickest carrier but also the most economical. We constantly shop the carriers to provide you not only the least expensive carrier, but also the most reliable. Our associated vendors will select shippers who have a reputation for careful handling and on time completion. The shipping method will be based on "best way" considering type of product, amount of product and shipper capabilities for safe, on-time deliveries.
When freight orders are delivered to residential addresses, special equipment or services may be required. These special equipment needs and services will be determined by the shipping carrier and all additional charges are the responsibility of the customer. This equipment may be a loading platform on the truck or even the use of a special residential truck. Failure on the customer's part to complete a delivery or cause a re-delivery will result in additional charges which will be due to the carrier and must be paid by the customer prior to, at the time of delivery or as determined by the carrier. No special services are ever included with any "SHIPPING" promotion.
If your address is accessible by the freight or delivery company's normal equipment/trucks/vehicles, then yes. It will be at the discretion of the delivery company to determine whether or not your address can be delivered with their normal equipment/truck/vehicle. If your address is not accessible by the delivery company, you may be presented an option to pick up your product at the company's terminal or to meet at another site where the product can be received by the consignee. You may have an option to arrange for re-delivery to another address which will incur additional charges which you will have to pay.
We will not be held liable for non-delivery if your address cannot be accessed by the delivery company's normal equipment/trucks/vehicles. No credit will be given for non-delivered goods.
If you live in an area that may fall into this "difficult" delivery scenario, it is your responsibility to tell us so, prior to the production of your goods so that proper arrangements may be made.
Freight Shipments - Delivery Protocols
If a loading dock is not available at your delivery site, you will receive “inside delivery” on most freight shipments. However, it’s important to know what this service does and does not entail.
When freight is delivered to a residential address, inside delivery indicates moving the pallet to the driveway, porch or garage. Drivers will not take freight inside a home. Most carriers have policies prohibiting drivers from even attempting in-home pick-up or delivery. This policy is to avoid complaints that the driver tracked in mud, damaged walls or doors and the like. Additionally, there are potential liability issues if an accident or injury occurred inside. Therefore, it’s in every party’s best interest that the freight simply is delivered to a convenient outdoor location. Planning for this is imperative when your freight is delivered to a residence.
If delivering to a business, inside delivery generally means inside the door of the business. Typically, the carrier will bring the freight a few feet inside the main entrance. If the freight needs to be delivered to the interior of the building, up any steps or up an elevator, the delivery charge will increase.
Also, most drivers will not breakdown freight to move it through doors. If your freight is larger than the entryway, a driver will not bring it inside. Drivers will also not perform “extraordinary” functions, including delivering up long or winding drives, or attempting to deliver in any area that is unsafe for their normal equipment such as a narrow hallway or steep stairs.
Understanding what inside delivery means can help you make sound decisions when planning your freight.
When purchasing from The Cabinet Guy and QuikDrawers.com, you, the customer, are contracting with our selected shipping carriers, (e.g. FedEx Ground, UPS or others). The Cabinet Guy and QuikDrawers is not responsible for damage incurred by the shipping company. We will, however, work with you to provide the quickest fix and turnaround on your damaged products.
Customers are required to file a claim for missing and/or damaged items through the carrier who completed the delivery.
Before you initiate your claim with the carrier, please email The Cabinet Guy and QuikDrawers with the following:
- Description of damage
- Digital images of the damaged product(s)
- Digital images of the shipping carton, contents that show any damage to carton
- If your US Mail shipment has not arrived within 10 postal delivery days, then please contact us for options.
- If your Fedex, UPS or common carrier shipment is not located or delivered within 24 to 48 hours of the estimated delivery time, please contact us and we will initiate tracking/tracing for your order. You must allow no less than 3 business days to determine the status of your shipment. Once a determination has been made regarding your shipment, please allow appropriate travel, shipping or replacement time for delivery.
- If your shipment cannot be located we will be glad to discuss options with you concerning replacement or refund.
Once we receive the above information, we will contact you with information on how to proceed with your claim.
Please notify us within 24 hours of the receipt of your shipment. Keep all packing that came with your order and if possible take digital pictures of the packaging and the damaged product. Next, wait for us to contact the carrier on your behalf. Sometimes the carrier will need to pick up the product for inspection. Other times, you may be asked to dispose of the contents. Either way, we will help in any way we can to replace your damaged goods. Please keep in mind that once the product is shipped, it is your responsibility to resolve the damage goods claim. Failure to provide the supporting photos or packaging or product may slow down or even prevent the replacement of your products.
At no time will The Cabinet Guy and QuikDrawers be held responsible for job or project delays caused by process errors, shipping errors or any other circumstances outside of our direct control. Under no circumstances will The Cabinet Guy and QuikDrawers be liable for charges beyond the original cost of products and/or shipping.
The Cabinet Guy and QuikDrawers will not be responsible for any charges incidental to product replacement, such as travel time, mileage, labor or additional costs to complete an installation or job.
Do shipping charges cover residential delivery equipment like lift gates or other special equipment?
When large freight orders are delivered to residential addresses, special services may be required for delivery. Any and all special delivery charges are the sole responsibility of the customer. Special delivery charges are not included in any FREE SHIPPING promotions. For instance, delivery of a large/heavy pallet would require an additional equipment fee which would not be covered under the promotional rate.. Be sure to request a shipping quote prior to placing a large order. Commercial addresses with commercial loading docks are excluded from the special equipment charges.