Shipping Guidelines

Special Handling Charges for Oversize Products

Shipping carriers (FedEx, UPS, and freight companies) apply additional charges for packages that exceed specific length, girth, or dimensional thresholds. These fees are set by the carriers and are outside of our control.

If your order will incur additional “oversize” or “special handling” charges, we will obtain an updated shipping quote before finalizing your order.
The shipping charges displayed at checkout may or may not include oversize fees. You will be notified before your order is released to production.

FedEx Oversize Packages

A FedEx package is considered oversize if it meets any of these conditions:

  • Weighs 150 lbs. or less, and

  • Exceeds 108" in length, or

  • Exceeds 130" in girth, calculated as (2 × width) + (2 × height)

Oversize shipments are billed at the greater of the actual rounded weight or dimensional weight, with a minimum billable weight of 90 lbs.
FedEx also applies an Oversize Package Surcharge (varies by year; consult FedEx.com for current rates).

FedEx Peak Season Oversize Surcharge

During peak carrier seasons, FedEx applies additional “Peak Oversize” surcharges. These fees are set annually by FedEx and will be passed through to the customer if applicable.

UPS Oversize Packages

UPS applies a Large Package Surcharge when:

  • Length + Girth exceeds 130 inches,
    but does not exceed UPS’s maximum of 165 inches.

Large Packages also carry:

  • A minimum billable weight of 90 lbs, and

  • A UPS Oversize/Large Package Surcharge (current rates available at UPS.com).

Address Change/Correction Fees (FedEx & UPS)

FedEx and UPS charge additional fees for address changes or corrections made after a label has been generated.
These fees are currently a minimum of $16.00, but may vary by carrier.

It is the customer’s responsibility to verify that the shipping address on the order confirmation is accurate.
The Cabinet Guy/QuikDrawers is not responsible for delivery issues or additional charges caused by incorrect or incomplete addresses.

Freight Delivery Policy

Freight carriers require scheduling contact before delivery.

  • Failure to respond to carrier attempts may result in storage fees, rescheduling fees, or other charges.

  • These fees are the sole responsibility of the customer.

  • We are not responsible for delays caused by lack of communication or unavailability at delivery.

  • Drawer Boxes and Rollouts shipped via freight require a signature at the time of delivery.
    Carrier “No Signature Required” options are not permitted, even if a carrier representative offers or suggests them. All freight shipments must be signed for by the customer or an authorized representative without exception.

If Freight Delivery Cannot Be Completed and the Shipment Is Returned to Us:

Non-Custom Products

  • May be reshipped at the buyer’s expense (including any carrier return fees).

Custom-Made Products

Includes: drawer boxes/rollouts, cabinet doors, drawer fronts, face frames, or any “built-to-order” item.

  • Returned custom items will be held for 24 hours.

  • After 24 hours, the order will be discarded/destroyed.

  • NO REFUNDS OR CREDITS OF ANY KIND will be issued for custom-made products that are returned, refused, or undeliverable.

Normal & Free Shipping Guidelines

"Free shipping” promotions and standard shipping rates apply only under the following conditions:

General Restrictions

  • Shipping available to continental U.S. only.

  • Curbside delivery only unless the customer arranges and pays for upgraded services directly with the carrier.

  • Any special equipment needs (e.g., liftgate, pallet jack) are the responsibility of the customer and must be arranged with and paid to the carrier.

  • Delivery address must be accessible by standard delivery trucks. Carriers determine accessibility.

Restricted Delivery Situations

Additional fees, delays, or non-delivery may occur in areas such as:

  • Locations requiring ferry or bridge tolls

  • Remote rural locations

  • Densely urban areas or locations requiring elevator access

  • Any address deemed "not normally serviced" by the carrier

If a rural or restricted address cannot be serviced, the customer must arrange to pick up the order at the carrier’s terminal.

Questions

If you have any questions regarding oversize charges, freight delivery requirements, or shipping restrictions, please contact us before placing your order.

Other Shipping Questions

General Statement on Shipping Timeframes & Carrier Delays

Once products leave our facility and are transferred to the carrier, delivery is solely in the control of the shipping company.
All orders ship FOB origin, meaning ownership and responsibility transfer to the customer once the carrier accepts the shipment.

We expect the carrier to perform professionally and efficiently; however:

  • We do not guarantee carrier delivery times.

  • We are not responsible for delays, errors, or service failures by USPS, FedEx, UPS, or any freight carrier.

  • All quoted or displayed shipping times are estimates only, not guarantees.

Where Do You Ship?

We primarily ship to addresses within the United States.
Select products may be eligible for shipment to Canada only if they originate from our main warehouse. Many products ship directly from third-party vendors who may not offer international shipping.

If you require shipment outside the U.S., contact us before ordering. We will confirm availability and provide an estimated shipping cost.

How Are Cabinet Drawers and Doors Shipped?

In most cases, FedEx offers the fastest and most economical delivery for our products. We routinely compare carriers to select the best combination of cost, reliability, and handling quality.

Third-party vendors may use alternate carriers that have demonstrated safe and timely delivery performance.

Shipments are sent via the “best way” method based on:

  • Type of product

  • Shipment size/weight

  • Carrier safety and handling capabilities

Residential Freight Deliveries

When a freight shipment is delivered to a residence, special equipment or services may be required. These additional services are determined by the carrier and are the customer’s responsibility.

Examples include:

  • Liftgate service

  • Special residential freight trucks

  • Additional handling fees

Failure to be available for delivery or causing a required re-delivery will result in additional carrier charges, which must be paid by the customer.
No shipping promotion ever includes special equipment or special services.

Do You Deliver to Rural Addresses?

Yes, if the address is accessible using the carrier’s standard delivery equipment.
The carrier alone determines whether a rural or remote address is accessible.

If the address cannot be serviced, the customer may be required to:

  • Pick up the shipment at the carrier’s terminal, or

  • Meet the driver at an alternative accessible location, or

  • Arrange re-delivery to another address (additional fees apply)

We are not liable for non-delivery due to inaccessible addresses, and no credit will be issued for goods that cannot be delivered for this reason.

If you believe your address may pose delivery challenges, you must notify us before production begins.

Freight Shipments – Delivery Protocols

Inside Delivery (Residential)

If no loading dock is available, freight carriers typically provide “inside delivery.” For residential addresses, this means:

  • Freight will be placed in the driveway, garage, porch, or similar area

  • Drivers will not enter a home under any circumstances

    • This protects against claims of property damage, injury, or liability

Inside Delivery (Commercial)

For commercial addresses, “inside delivery” typically means:

  • Freight will be brought just inside the main entrance

Additional fees may apply if:

  • Freight must go beyond the entryway

  • Delivery involves steps, elevators, long distances, or difficult access

Driver Limitations

Drivers will not:

  • Break down pallets to maneuver product through narrow doorways

  • Carry freight up stairs or down steep, unsafe paths

  • Navigate long, winding, or unsafe driveways

  • Use equipment not standard for their vehicle

Proper planning is essential to ensure smooth delivery.

How to Report Shortages or Damage in Transit

When you order from The Cabinet Guy / QuikDrawers, you are contracting directly with the carrier (FedEx, UPS, USPS, or freight).
We are not responsible for damage caused by the carrier. However, we will assist you in resolving your claim quickly.

Customer Requirements for Damage or Missing Items

Damage or shortages must be reported within 24 hours of delivery.

Before filing a carrier claim, email us with:

  1. Description of damage or missing item(s)

  2. Photos of:

    • The damaged product

    • The shipping carton

    • Packaging materials

    • Any visible damage to the box or pallet

You must keep all packaging materials until the carrier confirms inspection or disposition.

Lost or Late Shipments

  • USPS: Contact us if your shipment has not arrived within 10 postal delivery days.

  • FedEx/UPS/Freight: If not delivered within 24–48 hours of the estimated delivery date, contact us.

    • Allow 3 business days for carrier tracing

    • Allow additional time for replacement or transit once a determination is made

If a shipment cannot be located, we will discuss replacement or refund options with you.

Important Liability Notice

  • The customer is responsible for completing the carrier claim.

  • Failure to provide photos, packaging, or documentation may delay or prevent replacement.

  • We are not responsible for project delays of any kind caused by shipping or carrier issues.

  • We are not liable for labor, travel, scheduling, or any incidental costs related to replacement or damage.

Do Shipping Charges Include Liftgates or Other Special Equipment?

No.
Large freight shipments delivered to residential addresses may require a liftgate or other special equipment. These services:

  • Are not included in standard freight charges

  • Are not included in any FREE SHIPPING promotions

  • Are the sole responsibility of the customer

Commercial addresses with functioning loading docks are typically exempt from these charges.

Always request a shipping quote for large or heavy orders prior to purchase.